Call US: +91-9051252227

Frequently Asked Questions

1. What is Selltym.com?
Selltym.com is an Online Rental and Buying Service for Books. It has its services on a pan-India level with home delivery and pickup.
2. I forgot my password. What should I do?
Don’t worry. Go to the login page. Just click on "Forgot Password?" and follows the steps thereafter.
3. What are Selltym.com's terms and conditions?
Please refer to the 'Terms of Use' page on Selltym.com. You will find this link to the page at the bottom of the page.
4. Does Selltym.com provide e-books?
No. For now, we are providing only physical books to our users. We plan to introduce e-Books very soon.
5. How do I contact Selltym.com's team?
Please call us on +91 9051252227 or drop a line on customercare@selltym.com. Or refer to ‘Contact Us’ page on Selltym.com at the bottom of the page. Do mention your contact details. We will reach out to you within 12 hours.
1. Where is selltym.com's service available ?
Please check for service availability in your area by entering your pin-code in the "Check for service" section on Product page.
2. What is 'My Account'? How do I update my information?
It is easy to update your account information on Selltym.com. You can view all your reading history in your bookshelf and your transactional history in History any time through 'My Account'. My Account' allows you complete control over your transactions on Selltym. You can Manage/edit your personal data like address, phone numbers, Change your password in the panel after you login to your account.
3. How do I know my order has been confirmed?
You will be mailed upon confirmation and dispatch of your order. In case you want to check, the transaction current status is available on "My Order" page.
4. Can I rent a book that is 'Out of Stock'?
You can add the book to your bookshelf. It goes to your wishlist and you will be informed as soon as a copy of the book is available for renting.
5. How do I check the current status of my orders?
You can check it in "My Order" Page.
1.What is Rental Cart ?
A Rental Cart is a virtual shopping box that shows the details of all the books that the user is ready to rent in the present order. The user freezes the books in the Rental Cart and then proceeds for providing the delivery information and payment to confirm order.

2. How do I add books to my Rental Cart ?
Click on the "Rent" button on the books you want to rent, after selecting your preferred Rent Duration. These books get added to your Cart. You can select the books you want to rent presently and add them to your rental cart and proceed with the checkout when you are ready to confirm the order.

3. Can I extend rent duration from Selltym.com?
Yes. Rent duration can be extended upto six months. For rent extension, login to your account -> go to dropdown menu mentioned on your account name-> click on Rent extension. Now extend to your required duration. (Note: we can provide rent of maximum 6 month , book is considered as sold if you want to retain more than 6 month.)

4. Can I buy books from Selltym.com ?
Yes. You can buy books from Selltym.com too. However if you keep the book you rented for more than the available rental period, then it will be considered as sold.

5. Does Selltym.com sell second-hand books ?
No. We do not sell second hand books. We rent books that may be circulated into reading to another user.

6. How do I cancel my order ?
Login your account -> Go to dropdown menu mentioned on your account name -> click on "My Order" option from dropdown->now you can cancel your order from there.

7. How will my payment be refunded ?
In case you cancel your order, the payment will be credited to your Store Credit, which can be further redeemed to your bank account ( Click here for more info).

8. What are Selltym.com's terms and conditions?
Please refer to the 'Terms and Conditions' page on Selltym.com.

9. Can I order a book that is out of stock/unavailable ?
No. You cannot order a book product that is out of stock/unavailable. You can mail us the details of those books at mywishlist@selltym.com and we will procur those books for you.

10. I see different prices of books with the same title. Why ?
Sometimes different editions and different bindings are available for the same title. This data is provided by publishers and distributors.

11. Is it necessary to have an account to rent books from Selltym.com ?
Yes. You need an account on Selltym.com to rent books.

13. What are the delivery charges ?
There are no delivery and pick up charges for all orders above INR 350. If the Cart Value is below INR 350, a delivery charge of INR 40 is charged. The pick up in all cases is free of cost. For more info click here

14. How do I tell Selltym.com which books I wish to see in their library ?
Find books of your interest and in-case these books are not available with us, then kindly mail us the book's details at mywishlist@selltym.com. We will add those books to our portal.

15. Does Selltym.com keep multiple copies of titles ?
Yes. We keep multiple copies of books in demand.

16. What is bookshelf ?
Bookshelf show the books that you have rented and read from Selltym.com

17. Is there any late fees in Selltym.com ?
The rental is charged based on your rental period. Every book is available for a different rental period after which the book will be considered to be sold.

18. How long can I keep the books ?
For the rental period that the book is available for. Every book is available for a different rental period after which the book will be considered to be sold.

19. Why does Selltym.com take Initial Payable over the Rental Price ?
It's not that we don't trust our customers but we need to safeguard our books against unscrupulous elements. The remaining amount upon returning the book shall be refunded.

20. Is it necessary to have an account to rent books on Selltym?
Yes, it is necessary to have an account to rent on Selltym. Being a rental service, we maintain the reading history and that is where we give you the option to Return Books that you have rented.

21. What is Initial Payable ?
The Initial Payable is the payment taken upfront for renting a book. It is not the rent charged to you for renting. Only the rent is charged based on your rental structure and the remaining amount from the initial payment is refunded to you.

22. What is the Rental Structure for renting at Selltym ?
Is varies from Book to book and the rental structure is available with each book listing. You can check the duration for which the book is available for renting and the amount that will be charged for keeping the book in each of these durations.

23. What if the Rental Structure changes after I rented the book ?
You rent will be calculated based on the rental structure shown to you and that is the amount shown to you at the time of ordering the book.

24. What if I don't return the book in the applicable renting period ?
The book is considered to be sold after the applicable renting period and the initial amount taken is entirely kept by Selltym.

25. What is renting period ?
The duration for which a particular book is available for renting.

26. If I rent two books at a time, can I return them separately ?
Yes, each book rented is considered individually and the duration of books kept by you can vary.
1. How does the pick-up work ?
You don't have to worry about the pick-up. When you place a request for pick up, Selltym's representative / our logistics partner will pick-up the packet from your given address.
2. How do I pack the books to be returned ?
With every delivery, we send one extra packet. Just slip the books in the extra packet. The delivery related information is already printed on the packet.
3. What if I lose or damage Selltym.com'sbooks ?
Please inform us at customercare@Selltym.com. There will be no refund applicable upon loss or damage of book and it will be assumed to be sold to you.
4. Can I ask for delivery but keep books rented earlier ?
Yes. Each books is rented independently. So you can keep ordering as many books you want and keep returning each book sepratelyor together as per your wishes.
5. When do I receive my delivery after I put a rental request ?
We try our best to provide the fastest door-step delivery. You will receive your delivery within 4-5 working days. If you stay in Kolkata you may recieve it within 2 working days.
6. Where do the library books get delivered ?
Your books are delivered to the address you mention when you put a delivery request. You can add multiple addresses to your Address Book to use as and when required.
7. Can I change the address of delivery every order ?
Yes. You are asked to choose a delivery address. You can choose a previously mentioned address or add a new address. Every order can be delivered at a new address if the service is available at the chosen pincode.
8. Who collects and delivers my books ?
Once you request the delivery/pick-up of books on the portal we take care of the rest.
9. Are the deliveries and pick-up free of cost ?
There are no delivery and pick up charges for all orders above INR 350. If the Rental Cart Value is below INR 300, a delivery charge of INR 50 is charged. The pick up in all cases is free of cost.
10. How do I know that the books have been issued to me ?
When we send you books we email you the details of delivery. You can also find these details in the "currently reading" section on Selltym.com in your bookshelf.
11. How do I place a request for renting books ?
Use the search or browse categories to find books of your interest. Add these books in your book-shelf. You can select the books available in your bookshelf that you want to rent presently and place a rental request by the process that follows after that.
12. How do I ask for a pick-up ?
You can ask for a pick-up by placing a pick-up request by clicking on "Return Books" in the bookshelf. Please follow the steps that follow thereafter.
13. What if I am not available at home when the delivery guy comes to deliver the books ?
In most cases, the delivery representative calls you before making a delivery. In case you confirm the representative about your availability, please ensure that someone is present at the delivery address during the day. If this is not the case or you are travelling, then kindly inform customer care at the time of making the delivery request. Every delivery and pick up costs us money (not to mention fuel and the environmental aspects).
14. What do I do after I am done with my reading ?
Done reading ! Do not wait. Return the books as soon as you read the book. You rental charges increase with the increasing rental duration.
15. How do I know that my book-request is placed ?
You will receive an email regarding your request. You will notice "pending delivery" in your order history details.
16. What are Selltym.com's privacy policy ?
Please read the privacy policy document for details.
17. How are the books packaged by Selltym.com ?
We send books in a tamper-proof packet. This helps us avoid damage to books.
18. How do I return the books ?
Done reading ! Put a request for pick-up and Selltym.com will arrange the pickup.
19. Do I have to return all the books at the same time ?
No. Each book is treated independently and can be returned one by one or together as and when you finish reading the book.
20. I have moved to a new city. Can I continue renting my books ?
Yes. You just need to check that your Pincode is within our service area. It is highly probable that we have services in your new city. You can take your library where-ever you go.
21. What all locations does Selltym deliver books ?
Please check the delivery pincodes at the How it works page.
1. How do I pay for Selltym.com transactions ?
You can pay online with your debit card, credit card, net-banking, wallets or cash on delivery.
2. Are there any hidden charges when I order at Selltym.com ?
No taxes or additional charges apart from those mentioned on the website shall be charged.
3. What is cash on delivery ?
You can rent books from Selltym.com without making an online payment when you opt for Cash on delivery. Pay the amount in cash when you receive the delivery.
4. Is it safe to use credit card / debit card on Selltym.com ?
Yes.It is safe to use all payment options on Selltym.com.
5. How do I use credit card / debit card to pay on Selltym.com ?
Please fill in your credit card or debit card details in the checkout process. It is safe to use your credit card/ debit card on Selltym.com.
6. How do I use Internet Banking to pay on Selltym.com ?
Please fill select the Internet Banking option and the bank you want to transact via and you will be directed to the internet banking portal of the Bank. Once you have made the payment, you will be redirected to Selltym website for order confirmation.
7. How do I place a cash-on-delivery order ?
Please select Cash-on-delivery option in the checkout process.
8. Does Selltym.com provide Cash-on-Delivery ?
Yes. We do provide Cash on Delivery service in over 100+ cities.
1. What amount will be deducted from my initial payment ?
It will be as per the rental structure of the book based on the duration.
2. What is Store Credit ?
Every refund goes to Store Credit. Store-credit is like money which can be use/-re-used for any payment on Selltym.com. You can entirely pay for renting the book by using your Store Credits. In case its not sufficient for making the entire payment, the remaining amount can be paid online using Debit Card, Credit Card, Internet Banking, wallets or Cash on Delivery.
3. What is Bonus Store Credit ?
Bonus Store Credit is similar to Store Credit. It can be used for any payment on Selltym.com. You can entirely pay for renting the book by using Bonus Store credit. In case its not sufficient for making the entire payment, the remaining amount can be paid online using Debit Card, Credit Card, Internet Banking, wallets or Cash on Delivery. You cannot encash Bonus Store Credit. Every-time you encash Store Credit, your Bonus Store Credit goes to Nil.
4. How do I get Store Credits ?
You get Store Credit for all refunds being made to you upon returning the books you rented.
5. How do I get Bonus Store Credits ?
You get Bonus Store Credit as Bonuses from Selltym as customer loyalty program. We can give you Bonus Store Credit via direct additions, coupons abd by referrals. You can also get Store Credit by referrals. Invite your friends to join Selltym.com and get Bonus Store Credits when they start renting books.
6. Why do I take refund in Store Credits ?
The Store Credit feature lets you conveniently place orders on Selltym. It helps yo to make payments without entering card or bank details every single time. It makes your checkout simpler and faster. Moreoever we keep running offers where we give Bonus Store Credits for all refunds taken in Store Credit.
7. How do I check my Store Credit Balance ?
You can check your Store Credit Balance by going to "My Orders" Page or by going to Store Credit page. On the My orders page, you can check details of each transaction that you have made on the website and the portion of it from Direct Payment, Store Credit and Bonus Store Credit.
8. How do I check my Bonus Store Credit Balance ?
You can check your Bonus Store Credit Balance by going to "My Orders" Page or by going to Store Credit page. On the My Orders page, you can check details of each transaction that you have made on the website and the portion of it from Direct Payment, Store Credit and Bonus Store Credit.
9. How do I redeem my Store Credit ?
The Store Credit is automatically used everytime you place an order from Selltym.com. In order to utilize your Store Credit, keep renting books from Selltym.
10. How do I redeem my Bonus Store Credit ?
The Bonus Store Credit is automatically used everytime you place an order from Selltym.com. In order to utilize your Bonus Store Credit, keep renting books from Selltym. The priority is given to Store Credit to be utilized first and then the Bonus Store Credit and if there is any amount that is remaining to be paid, then you need to utilize your card or bank or COD option.
11. Is there any expiry for Store Credit Balance ?
No, there is no expiry date for Store Credit. You can use it whenever you want.
1. Does Selltym.com provide corporate library services ?
As a corporate library service-provider the USP of Selltym.com is its collection covering but not limited to Management.
2. How can my company avail Selltym.com's library services ?
Please ask your HR team to get in touch with Selltym.com or connect us to the HR by writing to us at customercare@Selltym.com


Need Assistance :

Call Us: +91 9051252227

Write to us at customercare@selltym.com